How we serve, assist, and communicate with the DeenCity community.
If you need immediate assistance regarding to understanding the Deen or clarification, reach out to us through the following methods: deencitynyc@gmail.com Address Mustafa/Siddiq 115 E 168th St Bronx NY 10452.
To ensure your request is tracked and handled efficiently, all formal inquiries must be directed through our official communication systems:
While we actively engage on social media networks (YouTube, Facebook, Instagram), we cannot guarantee response times or full resolution for support inquiries sent via direct messaging (DMs) on those platforms.
Our operational framework runs on standard business hours. While our digital educational materials and platforms are accessible worldwide 24/7, our support team actively reviews inquiries Monday through Friday.
We aim to evaluate and respond to all standard support submissions within 24 to 48 business hours. Response times may scale slightly during active campaigns, community events, or holiday closures.
For inquiries relating directly to voluntary contributions, processing confirmations, or platform usage via GoFundMe link mechanisms, users are encouraged to forward transactional receipt indicators directly to our administration email to facilitate expedited verification tracking.
Donations are non-refundable. However, if you believe a refund is warranted, contact us at deencitynyc@gmail.com and we will review your request
We value your feedback. Please share suggestions or comments by emailing us or filling out the contact form or reach us through the email Your input helps us improve.
We take your privacy seriously. Details on how we handle your data will be available in our upcoming Privacy Policy.
If you’re a volunteer and need help, please contact our team at deencitynyc@gmail.com We’re here to support your important contributions.
You can make a donation by clicking our official support button in the header and following the instructions on our platform page. We accept multiple payment methods for your convenience.
Donations are generally non-refundable. However, if you believe an error occurred or a refund is uniquely warranted, please contact our administration at deencitynyc@gmail.com and we will thoroughly review your request.
Try forcing a hard refresh or clearing your browser cache. If the problem persists, please email us at deencitynyc@gmail.com with a detailed description of the issue so our development team can fix it.
We are always honored to share inspiring stories with the Ummah. Please navigate to our Contact Page or email us directly at deencitynyc@gmail.com with a brief summary of your story or video submission link. Our media production team will reach out to schedule an interview or review the assets.
Yes, absolutely. We deeply respect your privacy and boundaries. If you prefer to protect your identity, we can alter your name, obscure video footage, or utilize written/voice-over representations to ensure your comfort while still delivering the inspirational value of your journey.
Yes. All streaming videos, revert support materials, and digital dawah media produced natively by DeenCity are completely open-access and free of charge. Our operations are entirely sustained by voluntary community contributions via our official donation campaigns.
We are consistently seeking dedicated videographers, graphic designers, content writers, and community moderators to help grow our platform. If you would like to contribute your skills for the sake of the Deen, please submit an inquiry form on our contact page detailing your background and availability.
